TERMS AND CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS ("Terms") CAREFULLY. BY ACCESSING OR USING THE WEBSITE OR MOBILE APPLICATION OF SURYAA LOANS ("Company"), YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS, PLEASE DO NOT USE OUR WEBSITE OR MOBILE APPLICATION.
1. Definitions
- "Company" refers to Suryaa Loans, a unit of G.R.J. Trades and Finance Limited, located at I-89, 8th Floor, Himalaya House, KG Marg, Barakhamba Road, New Delhi-110001.
- "Website" refers to the Company's official website, www.suryaaloans.com.
- "Mobile Application" or "App" refers to the Suryaa Loans mobile application available on various platforms.
- "Services" refers to the loan products and related financial services offered by the Company through its Website and Mobile Application.
- "User" or "you" refers to any individual accessing or using the Website or Mobile Application.
2. Use of the Website and Mobile Application
By accessing our Website or Mobile Application, you agree to use them solely for lawful purposes and in compliance with these Terms. You are prohibited from:
- Using the Website or App in any manner that could damage, disable, overburden, or impair their functionality.
- Attempting to gain unauthorized access to any part of the Website, App, or any systems or networks connected to them.
- Using any automated means (e.g., bots, scrapers) to access the Website or App without prior written consent from the Company.
3. Services Offered
The Company provides various loan products, including personal loans and emergency financial assistance. Detailed information about our loan offerings, eligibility criteria, application process, interest rates, and repayment terms is available on the Website and Mobile Application. All loan approvals are subject to the Company's internal assessment and discretion.
4. User Responsibilities
When using our Website or Mobile Application, you agree to:
- Provide accurate, current, and complete information during any registration or loan application process.
- Maintain the confidentiality of your login credentials and restrict access to your account.
- Notify the Company immediately in case of unauthorized access or security breaches.
- Ensure that your use of the Services complies with applicable laws and regulations.
5. Intellectual Property Rights
All content on the Website and Mobile Application, including text, graphics, logos, images, software, and other materials, is the property of the Company or its content suppliers and is protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
6. Limitation of Liability
To the fullest extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website, Mobile Application, or Services. This includes but is not limited to:
- Errors or omissions in content.
- Loss or damage incurred as a result of the use of any content or service provided through the Website or App
7. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy, available on the Website and Mobile Application, to understand how we collect, use, and disclose personal information.
8. Third-Party Links
The Website and Mobile Application may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. Your access to third-party websites is at your own risk.
9. Mobile Application Usage
- The Mobile Application may require access to device features such as location, contacts, and storage to provide an optimized experience.
- Users are responsible for maintaining device security and ensuring they have an active internet connection to access the Services.
- The Company may release updates or modifications to the App that users must install to continue accessing Services seamlessly.
10. Modifications to Terms
The Company reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website and Mobile Application. Your continued use of the Services after modifications signifies acceptance of the revised Terms.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in New Delhi.
12. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
- Email: customercare@suryaaloans.com
- Address: I-89, 8th Floor, Himalaya House, KG Marg, Barakhamba Road, New Delhi-110001
13. Grievance Redressal Mechanism
For any questions or concerns regarding these Terms, please contact us at:
- Name: Shivam Singh Rawat
- Phone: +91 9220197387
- Email: grievance@suryaaloans.com
- Resolution Time: We strive to resolve all grievances within 5-7 working days.
