Introduction
Suryaa Loans ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information obtained through our website www.suryaaloans.com ("Website") and our mobile application ("App"). By accessing or using our Website or App, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of personal information:
1.Personal Identifiers
● Name, email address, phone number, date of birth, address, and other contact details.
2. Financial Information
● Bank details, credit score, and income-related details provided during loan applications.
3.Transactional Data
● Loan application details, repayment history, and interactions with our services.
4.Technical Data
● IP address, device information, browser type, operating system, and access logs collected automatically.
5.Cookies and Tracking Technologies
● Usage data collected through cookies and similar technologies to enhance user experience.
6.Mobile App Data
- Information specific to our App, such as device location, camera access, contacts, SMS, and other features you may use.
- The App may request access to your phone storage, messages, and contacts for loan verification and repayment reminders.
- Before granting access, you will be prompted for permission. If you do not wish to grant access, you may decline certain permissions; however, this may affect the functionality of some features.
How We Collect Information
We collect information through the following means:
- 1. Directly from You – When you fill out forms, apply for a loan, or contact us.
- 2. Automatically – Through cookies, website analytics, and App usage data.
- 3. From Third Parties – Credit bureaus, financial institutions, or service providers assisting in processing loan applications
Purpose of Collecting Information
We use your information for:
- 1. Loan Processing – To assess eligibility and process loan applications
- 2. Communication – To respond to inquiries, provide customer support, and send important notifications.
- 3. Fraud Prevention – To detect and prevent fraudulent activities.
- 4. Marketing & Promotions – To inform you about new services, offers, and updates (only with your consent).
- 5. Legal & Regulatory Compliance – To comply with applicable laws and regulations.
- 6. App Functionality – To provide features such as location-based services, document verification via camera, and automatic loan status updates.
Sharing and Disclosure of Information
We may share your information with:
- 1. Financial Institutions – For processing loan applications and transactions.
- 2. Third-Party Service Providers – For analytics, verification, and customer support.
- 3. Regulatory Authorities – As required by law or to comply with legal proceedings.
- 4. Business Partners – With your consent, for marketing and promotional purposes.
We do not sell or rent your personal information to third parties.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no online transmission is completely secure, and we encourage you to use strong passwords and secure your devices when accessing our Website or App.
Cookies and Tracking Technologies
Our Website and App use cookies and similar technologies to enhance user experience, track website and app usage, and improve our services. You can manage your cookie preferences through browser settings or App permissions.
Third-Party Links
Our Website and App may contain links to third-party websites. We are not responsible for the privacy policies or practices of those external websites. We recommend reviewing their privacy policies before providing any personal information.
Your Rights and Choices
As a user, you have the right to:
- 1. Access & Update your personal information.
- 2. Opt-Out of marketing communications.
- 3. Request Deletion of your data (subject to legal retention requirements).
- 4. Restrict Processing of your data in certain circumstances.
To exercise these rights, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated through our Website and App. Continued use of our services after modifications signifies acceptance of the revised policy.
Contact Us
For any questions or concerns about this Privacy Policy, please reach out to us:
Email: customercare@suryaaloans.com
Address: I-89, 8th Floor, Himalaya House, KG Marg, Barakhamba Road, New Delhi-110001
By using our Website or App, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
